Return Policy

We have a 60-day Unconditional Guarantee.

If your Steuben purchase is anything less than anticipated, it may be returned for a credit or exchange up to 60 days from the time or purchase. Items must be returned in good condition and must be in their original packaging and accompanied by a receipt.

Custom-engraved pieces are not returnable.

Damage in Shipment

Steuben takes every precaution to ensure that all orders arrive safely. However, should damage occur in transit, please retain the package and its entirety including all packaging materials and broken glass and call 1-800-STEUBEN (1-800-783-8236) within 5 days of delivery. A Steuben sales consultant will arrange for an inspection by the carrier.

Please fill out the form below to have us contact you about your return.

We will need to contact you via telephone in order to collect credit card information for any refunds.
Please enter the item name(s) or SKU(s) of the products you wish to return.